Missing Manual – Coffeeplz

Sorting Variable Choices

2026-03-232026-03-23 by Tim Deniston

I have to track this down every 6 months or so. It’s time I document it here so I can forget I did so and then be impressed that I figured it out at one point reference it in the future. When a variable has choices, such as a List Collector or Lookup Select Box, ... Read More

Activity Formatter, Reply to/Forward Emails, and Email Client Template Variables

2025-06-082026-03-23 by Tim Deniston

ServiceNow’s Activity Formatter, seen on virtually all task forms, typically contains the sent and received emails for a given task. This is incredibly useful for organizations that are still heavily email-based in their support model. One of the lesser-known features is the ability to add reply, reply all, and forward buttons inline with those emails. ... Read More

Function Fields (and Missing Documentation)

2025-04-152026-03-23 by Tim Deniston

Maybe I should rename this blog “ServiceNow’s Missing Documentation” because that seems to be the common theme around here. ServiceNow has a dictionary field type called “Function”, which it describes like this: Create function fields and scripts in the Now Platform to perform common database transformations and calculations.Regular fields store a value in the database. ... Read More

Organizing UI16 and Next UI Favorites

2022-07-192026-03-23 by Tim Deniston

Credit for this really needs to go to one of my peers. I spoke confidently via Teams in a group chat that there was no way to group favorites in UI16 and Next UI’s application navigator, but I was kindly corrected! I am terrible about keeping a tidy list of favorites in any instance I ... Read More

Working with Workday SOAP APIs

2022-07-072026-03-23 by Tim Deniston

As a consultant who spends a significant amount of time working on HRSD projects, I often find myself face-to-face with a Workday integration. I cut my teeth with the old HR Integrations application, which included a Workday integration (among others). ServiceNow has since released a new version of the Workday integration that might be easier/better/faster/whatever, ... Read More