Activity Formatter, Reply to/Forward Emails, and Email Client Template Variables

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ServiceNow’s Activity Formatter, seen on virtually all task forms, typically contains the sent and received emails for a given task. This is incredibly useful for organizations that are still heavily email-based in their support model. One of the lesser-known features is the ability to add reply, reply all, and forward buttons inline with those emails. ... Read More

Function Fields (and Missing Documentation)

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Maybe I should rename this blog “ServiceNow’s Missing Documentation” because that seems to be the common theme around here. ServiceNow has a dictionary field type called “Function”, which it describes like this: Create function fields and scripts in the Now Platform to perform common database transformations and calculations.Regular fields store a value in the database. ... Read More

How to Add Reference Icons to Read-Only Fields

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Reference icons on read-only reference fields are globally controlled by the system property "glide.ui.reference.readonly.clickthrough". If set to "true", the icon appears on read-only fields. If set to "false", no icon appears. But... To add a reference icon to a read-only reference field, add the attribute "readonly_clickthrough=true" to the Attributes field on the fields dictionary record.