Coffeeplz – Caffeinating my way through Now

List Collector Variables and ‘Contains’ Search

Hidden GemsHidden Gems, Product Docs, Service CatalogLeave a Comment

I have encountered several scenarios when someone wants to search for a value in a List Collector variable, but the default “starts with” search is insufficient. This is typically when multiple columns are visible in the List Collector (also known as a “glide_list” variable; formerly known as “slushbucket” variable, but I think we’re trying to ... Read More

Sorting Variable Choices

Missing ManualHidden Gems, Missing Manual, Service Catalog, Service PortalLeave a Comment

I have to track this down every 6 months or so. It’s time I document it here so I can forget I did so and then be impressed that I figured it out at one point reference it in the future. When a variable has choices, such as a List Collector or Lookup Select Box, ... Read More

Activity Formatter, Reply to/Forward Emails, and Email Client Template Variables

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ServiceNow’s Activity Formatter, seen on virtually all task forms, typically contains the sent and received emails for a given task. This is incredibly useful for organizations that are still heavily email-based in their support model. One of the lesser-known features is the ability to add reply, reply all, and forward buttons inline with those emails. ... Read More

Function Fields (and Missing Documentation)

Missing ManualMissing Manual, Product DocsLeave a Comment

Maybe I should rename this blog “ServiceNow’s Missing Documentation” because that seems to be the common theme around here. ServiceNow has a dictionary field type called “Function”, which it describes like this: Create function fields and scripts in the Now Platform to perform common database transformations and calculations.Regular fields store a value in the database. ... Read More

How to Add Reference Icons to Read-Only Fields

Hidden GemsHidden Gems, Product Docs1 Comment

Reference icons on read-only reference fields are globally controlled by the system property "glide.ui.reference.readonly.clickthrough". If set to "true", the icon appears on read-only fields. If set to "false", no icon appears. But... To add a reference icon to a read-only reference field, add the attribute "readonly_clickthrough=true" to the Attributes field on the fields dictionary record.