Missing Manual – Page 2

Custom Fields in HR Case

2022-07-052026-03-23 by Tim Deniston

There’s really nothing quite like HR Case Management. It’s kinda like Incident, but not really. It’s kinda like service catalog, but not really. Thanks to HR Service, we have many different types of tasks being handled in small set of tables within the HR scope. This works pretty well, but can become complicated when you ... Read More

Parallel Flow Launcher and WorkflowCoordinator

2022-06-232026-03-23 by Tim Deniston

The WorkflowCoordinator object is poorly documented (surprise, surprise), but it’s quite simple to use. I had never used it before, but got lucky and was able to get it working with minimal effort. The issue I need to solve was that an unknown number of approvals were needed for a particular catalog item. The number ... Read More

Leveraging the Current Catalog Item in a Variable Reference Qualifier

2022-06-162026-03-23 by Tim Deniston

I recently encountered a situation where I needed a variable in a variable set but the reference qualifier needed to vary based on the catalog item that it was currently being used in. I knew of absolutely nothing that would allow me to get this, so, naturally, I did some digging. I came across this ... Read More

The “Hidden” API Docs

2022-06-142026-03-23 by Tim Deniston

I have no idea where I found this. I’ve tried to find its source. If you know where it came from, I’ll gladly credit the original source. Every time I share this full list, or even a single line of it, with another ServiceNow dev, I get this string of emoji: 😲🤯🙏 In my search ... Read More

Detecting Order Guides in Service Portal

2022-05-312026-03-23 by Tim Deniston

I was building a catalog solution recently, an order guide that wraps up all the access management catalog items into one place. This access management order guide is intended to be used when someone identifies that they need access to a new system (or system that is new to them) or additional access in something ... Read More