Missing Manual

Function Fields (and Missing Documentation)

by Tim Deniston
Maybe I should rename this blog “ServiceNow’s Missing Documentation” because that seems to be the common theme around here. ServiceNow has a dictionary field type called “Function”, which it describes like this: Create function fields and scripts in the Now Platform to perform common database transformations and calculations.Regular fields store a value in the database. ... Read More

Organizing UI16 and Next UI Favorites

by Tim Deniston
Credit for this really needs to go to one of my peers. I spoke confidently via Teams in a group chat that there was no way to group favorites in UI16 and Next UI’s application navigator, but I was kindly corrected! I am terrible about keeping a tidy list of favorites in any instance I ... Read More

Custom Fields in HR Case

by Tim Deniston
There’s really nothing quite like HR Case Management. It’s kinda like Incident, but not really. It’s kinda like service catalog, but not really. Thanks to HR Service, we have many different types of tasks being handled in small set of tables within the HR scope. This works pretty well, but can become complicated when you ... Read More