Missing Manual – Coffeeplz

Sorting Variable Choices

2026-03-232026-03-24 by Tim Deniston

I have to track this down every 6 months or so. It’s time I document it here so I can forget I did so and then be impressed that I figured it out at one point reference it in the future. When a variable has choices, such as a List Collector or Lookup Select Box, ... Read More

Activity Formatter, Reply to/Forward Emails, and Email Client Template Variables

2025-06-082026-03-23 by Tim Deniston

ServiceNow’s Activity Formatter, seen on virtually all task forms, typically contains the sent and received emails for a given task. This is incredibly useful for organizations that are still heavily email-based in their support model. One of the lesser-known features is the ability to add reply, reply all, and forward buttons inline with those emails. ... Read More

Function Fields (and Missing Documentation)

2025-04-152026-03-23 by Tim Deniston

Maybe I should rename this blog “ServiceNow’s Missing Documentation” because that seems to be the common theme around here. ServiceNow has a dictionary field type called “Function”, which it describes like this: Create function fields and scripts in the Now Platform to perform common database transformations and calculations.Regular fields store a value in the database. ... Read More

Organizing UI16 and Next UI Favorites

2022-07-192026-03-23 by Tim Deniston

Credit for this really needs to go to one of my peers. I spoke confidently via Teams in a group chat that there was no way to group favorites in UI16 and Next UI’s application navigator, but I was kindly corrected! I am terrible about keeping a tidy list of favorites in any instance I ... Read More

Custom Fields in HR Case

2022-07-052026-03-23 by Tim Deniston

There’s really nothing quite like HR Case Management. It’s kinda like Incident, but not really. It’s kinda like service catalog, but not really. Thanks to HR Service, we have many different types of tasks being handled in small set of tables within the HR scope. This works pretty well, but can become complicated when you ... Read More