Service Catalog – Coffeeplz

UI Policies and the Negative Case

2023-07-062023-07-06 by Tim Deniston

A UI Policy is one of the easiest to build and understand artifacts in the ServiceNow universe. At its most basic level, it takes no condition and does up to three actions: makes a field shown or hidden, editable or read-only, and/or mandatory or optional. That’s it! This is obviously an over-simplified scenario. Let’s take ... Read More

CatalogUtil – A GlideAjax Multi-tool

2022-06-302022-06-29 by Tim Deniston

Customers of mine who use the service catalog tend to really use the service catalog. Many of them have big ambitions when it comes to what their catalog items, order guides, and record producers can do. This often results in leveraging GlideAjax in catalog client script, which means writing a corresponding script include to do ... Read More

Leveraging the Current Catalog Item in a Variable Reference Qualifier

2022-06-162022-06-15 by Tim Deniston

I recently encountered a situation where I needed a variable in a variable set but the reference qualifier needed to vary based on the catalog item that it was currently being used in. I knew of absolutely nothing that would allow me to get this, so, naturally, I did some digging. I came across this ... Read More

Detecting Order Guides in Service Portal

2022-05-312022-06-21 by Tim Deniston

I was building a catalog solution recently, an order guide that wraps up all the access management catalog items into one place. This access management order guide is intended to be used when someone identifies that they need access to a new system (or system that is new to them) or additional access in something ... Read More