Tim Deniston

SN Utils – Summer 2023

by Tim Deniston
A lot has changed since I last wrote about SN Utils, but one thing hasn’t changed: I still use the hell out of SN Utils. Here’s a rundown of my current favorite or updated features: As always, I’m incredibly grateful that SN Utils is a thing and development is still on-going. If you’d like to ... Read More

UI Policies and the Negative Case

by Tim Deniston
A UI Policy is one of the easiest to build and understand artifacts in the ServiceNow universe. At its most basic level, it takes no condition and does up to three actions: makes a field shown or hidden, editable or read-only, and/or mandatory or optional. That’s it! This is obviously an over-simplified scenario. Let’s take ... Read More

Organizing UI16 and Next UI Favorites

by Tim Deniston
Credit for this really needs to go to one of my peers. I spoke confidently via Teams in a group chat that there was no way to group favorites in UI16 and Next UI’s application navigator, but I was kindly corrected! I am terrible about keeping a tidy list of favorites in any instance I ... Read More

Working with Workday SOAP APIs

by Tim Deniston
As a consultant who spends a significant amount of time working on HRSD projects, I often find myself face-to-face with a Workday integration. I cut my teeth with the old HR Integrations application, which included a Workday integration (among others). ServiceNow has since released a new version of the Workday integration that might be easier/better/faster/whatever, ... Read More

Custom Fields in HR Case

by Tim Deniston
There’s really nothing quite like HR Case Management. It’s kinda like Incident, but not really. It’s kinda like service catalog, but not really. Thanks to HR Service, we have many different types of tasks being handled in small set of tables within the HR scope. This works pretty well, but can become complicated when you ... Read More