Scripting

Getting System Properties via GlideAjax

by Tim Deniston
I frequently find myself adding system properties in order to meet ServiceNow’s best practice recommendation on hard-coding sys_ids in code. The best practice states: Avoid using hard-coded values in scripts, as they can lead to unpredictable results and can be difficult to track down later. Hard coding sys_ids is not recommended, as they may not ... Read More

Detecting Order Guides in Service Portal

by Tim Deniston
I was building a catalog solution recently, an order guide that wraps up all the access management catalog items into one place. This access management order guide is intended to be used when someone identifies that they need access to a new system (or system that is new to them) or additional access in something ... Read More