Coffeeplz – Caffeinating my way through Now

ServiceNow and Search Engines – Winter 2024

UncategorizedMusing, Search EnginesLeave a Comment

As a follow-up to my post on search engines in June 2022, I thought I’d give a update about my recent search habits and if anything has changed I’ve been using Brave as my default search engine since around that time. I like that they have no ads (at least that I see) and easy ... Read More

SN Utils – Summer 2023

UncategorizedHidden Gems, SN UtilsLeave a Comment

A lot has changed since I last wrote about SN Utils, but one thing hasn’t changed: I still use the hell out of SN Utils. Here’s a rundown of my current favorite or updated features: As always, I’m incredibly grateful that SN Utils is a thing and development is still on-going. If you’d like to ... Read More

UI Policies and the Negative Case

UncategorizedCatalog UI Policy, Hidden Gems, Service Catalog, UI PolicyLeave a Comment

A UI Policy is one of the easiest to build and understand artifacts in the ServiceNow universe. At its most basic level, it takes no condition and does up to three actions: makes a field shown or hidden, editable or read-only, and/or mandatory or optional. That’s it! This is obviously an over-simplified scenario. Let’s take ... Read More

Organizing UI16 and Next UI Favorites

UncategorizedHidden Gems, Missing ManualLeave a Comment

Credit for this really needs to go to one of my peers. I spoke confidently via Teams in a group chat that there was no way to group favorites in UI16 and Next UI’s application navigator, but I was kindly corrected! I am terrible about keeping a tidy list of favorites in any instance I ... Read More

Working with Workday SOAP APIs

UncategorizedDebugging, HRSD, Integrations, TroubleshootingLeave a Comment

As a consultant who spends a significant amount of time working on HRSD projects, I often find myself face-to-face with a Workday integration. I cut my teeth with the old HR Integrations application, which included a Workday integration (among others). ServiceNow has since released a new version of the Workday integration that might be easier/better/faster/whatever, ... Read More