Tim Deniston – Coffeeplz

Activity Formatter, Reply to/Forward Emails, and Email Client Template Variables

2025-06-082025-06-08 by Tim Deniston

ServiceNow’s Activity Formatter, seen on virtually all task forms, typically contains the sent and received emails for a given task. This is incredibly useful for organizations that are still heavily email-based in their support model. One of the lesser-known features is the ability to add reply, reply all, and forward buttons inline with those emails. ... Read More

Function Fields (and Missing Documentation)

2025-04-152025-04-16 by Tim Deniston

Maybe I should rename this blog “ServiceNow’s Missing Documentation” because that seems to be the common theme around here. ServiceNow has a dictionary field type called “Function”, which it describes like this: Create function fields and scripts in the Now Platform to perform common database transformations and calculations.Regular fields store a value in the database. ... Read More

How to Add Reference Icons to Read-Only Fields

2025-03-042025-03-04 by Tim Deniston

Reference icons on read-only reference fields are globally controlled by the system property "glide.ui.reference.readonly.clickthrough". If set to "true", the icon appears on read-only fields. If set to "false", no icon appears. But... To add a reference icon to a read-only reference field, add the attribute "readonly_clickthrough=true" to the Attributes field on the fields dictionary record.

ServiceNow and Search Engines – Winter 2024

2024-01-072024-01-07 by Tim Deniston

As a follow-up to my post on search engines in June 2022, I thought I’d give a update about my recent search habits and if anything has changed I’ve been using Brave as my default search engine since around that time. I like that they have no ads (at least that I see) and easy ... Read More

SN Utils – Summer 2023

2023-07-072023-07-06 by Tim Deniston

A lot has changed since I last wrote about SN Utils, but one thing hasn’t changed: I still use the hell out of SN Utils. Here’s a rundown of my current favorite or updated features: As always, I’m incredibly grateful that SN Utils is a thing and development is still on-going. If you’d like to ... Read More