Tim Deniston

SN Utils Slashcommands – Spring 2022

by Tim Deniston
I am a long-time user of the amazing, irreplaceable, invaluable SN Utils by Arnoud Kooi. If you’re not familiar, it’s a browser plugin (Chrome, Edge, Firefox, Safari) that enhances the ServiceNow experience for anyone with an admin role or even those without. It has been around for 6 years or so and the latest stats ... Read More

Your Changes Will Be Lost If You Leave Now

by Tim Deniston
We’ve all seen it. We’ve all scratched our heads when ServiceNow tells us that fields have been changed, but we don’t think so because we know the page just loaded or that no changes were made. We’ve all slowwwwwly clicked Leave or Discard and hoped we were right. How could we possibly know? There are ... Read More

Getting System Properties via GlideAjax

by Tim Deniston
I frequently find myself adding system properties in order to meet ServiceNow’s best practice recommendation on hard-coding sys_ids in code. The best practice states: Avoid using hard-coded values in scripts, as they can lead to unpredictable results and can be difficult to track down later. Hard coding sys_ids is not recommended, as they may not ... Read More

Detecting Order Guides in Service Portal

by Tim Deniston
I was building a catalog solution recently, an order guide that wraps up all the access management catalog items into one place. This access management order guide is intended to be used when someone identifies that they need access to a new system (or system that is new to them) or additional access in something ... Read More

Coffeeplz, Purpose and Goals

by Tim Deniston
I’ve long written blogs with minimal (non-existent?) success and longevity. I have hosted them from dorms, apartments, and homes. I have used Blosxom, Blogger, and WordPress. I have posted musings, photos, opinions, and stupid things (mostly stupid things). I have long wanted to write about my experience with ServiceNow, which I began using in some ... Read More