Coffeeplz – Page 2 – Caffeinating my way through Now

Working with Workday SOAP APIs

UncategorizedDebugging, HRSD, Integrations, TroubleshootingLeave a Comment

As a consultant who spends a significant amount of time working on HRSD projects, I often find myself face-to-face with a Workday integration. I cut my teeth with the old HR Integrations application, which included a Workday integration (among others). ServiceNow has since released a new version of the Workday integration that might be easier/better/faster/whatever, ... Read More

Custom Fields in HR Case

UncategorizedHRSD, Missing Manual, UI PolicyLeave a Comment

There’s really nothing quite like HR Case Management. It’s kinda like Incident, but not really. It’s kinda like service catalog, but not really. Thanks to HR Service, we have many different types of tasks being handled in small set of tables within the HR scope. This works pretty well, but can become complicated when you ... Read More

CatalogUtil – A GlideAjax Multi-tool

UncategorizedCatalog Client Script, Client Script, Scripting, Service Catalog, Utility ScriptsLeave a Comment

Customers of mine who use the service catalog tend to really use the service catalog. Many of them have big ambitions when it comes to what their catalog items, order guides, and record producers can do. This often results in leveraging GlideAjax in catalog client script, which means writing a corresponding script include to do ... Read More

SN Utils – How I Use It

UncategorizedMusing, SN Utils1 Comment

The last time I wrote about SN Utils, it was highlighting the Slashcommands that I have manually loaded into every browser profile where SN Utils is installed. This time, I thought I’d review my most-used features of the beloved browser plugin. Slashcommands I already wrote about this (and will continue to do so, as I ... Read More

Parallel Flow Launcher and WorkflowCoordinator

UncategorizedScripting, WorkflowLeave a Comment

The WorkflowCoordinator object is poorly documented (surprise, surprise), but it’s quite simple to use. I had never used it before, but got lucky and was able to get it working with minimal effort. The issue I need to solve was that an unknown number of approvals were needed for a particular catalog item. The number ... Read More